Document version 1.2
GETTING STARTED
What do I need in order to start accepting card payments via myPOS device?
All you need is a free e-money account, where your funds will be settled, and an internet connection. Thereby
you will be able to accept customer payments at any time, any place, to support the major credit and debit
card types and to receive your money at your e-money account instantly.
I received the myPOS device. What should I do?
You can activate your new myPOS device in few easy steps. The activation procedure is a one-time process
and requires an activation code generated by the myPOS system to be entered manually by you on your
myPOS device.
During the activation procedure, the myPOS system links the serial number of your new device with your
myPOS e-money account. Once your new device has been activated, every transaction accepted through it
will be credited to your e-money account.
If you do not have a myPOS e-money account, visit www.mypos.eu/activate and follow the instructions:
Register your e-money Account with iPay
Activate your myPOS device
Activate your myPOS Business Card
If you already have a myPOS e-money account, please log in and go to the Merchant Services » POS Terminals
menu. Click on “Activate POS device”, generate an activation code and follow the instructions.
How can I register for e-money account?
If you have received your new myPOS device you can simply go to www.mypos.eu/activate and follow the
instructions. You may contact your customer service representative or our Call center for any questions you
may have.
I did not receive my myPOS device. What should I do?
If you did not receive your myPOS device in the specified time frame, please contact our Support team at:
[email protected]. Alternatively, you can contact our Call center using the contacts shown in your myPOS e-money account.
NETWORK CONNECTIVITY
General
Do I need internet to use the myPOS device?
Yes, you will need an internet connection in order to accept payments and to have your myPOS device fully
operating. Depending on the chosen modification your myPOS device can connect to the network via
Blutooth, Wi-Fi and/or GPRS. The Wi-Fi connection can be accomplished both via wireless router or your
smart mobile phone (via personal hotspot).
What connectivity types can I use?
The myPOS device can work both via Bluetooth, Wi-Fi or GRPS connection. Depending on the chosen
modification of the specific device it can have one or more of these connection types.
Supported mobile phones and connections
Please find below the supported connection types for the different smart phones operation systems:
Requires iOS 6.0 or later
Requires
Android 3.0 or later
Requires Windows
Phone 8.0 or later
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