MyPOS D210 Betriebsanweisung PDF herunterladen (Seite 17)

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device is lost or stolen, please inform immediately iPay International by contacting the Support center at:

support@mypos.eu.

Fraudulent transactions

At iPay International we do everything in our power to minimise fraud. Along with the ensured transactional

security of your myPOS device, we are using a fraud monitoring system for real time check of all payments.

iPay International may also provide you and your staff with the latest information on processing all types of

card transactions.

As a merchant, accepting card payments, it is important to:

 Check whether the card has not expired.

 Check the card security features to make sure the card is valid and has not been visible altered in any

way.

 Compare the first four digits of the card account number on the card front with the four digits

printed below the card account number, to ensure the same digits appear in the same sequence.

 Compare the four-digit truncated card account number imprinted in the signature panel with the last

four digits of the account number on the front of the card.

 Verify that the cardholder's signature is on the back of the card.

As an additional security measure, you can check the cardholder's ID to see that it matches the name on the

card.

If you have any questions regarding the best practices and procedures of accepting credit and debit cards,

please contact our Support team at: suppo[email protected].

WARRANTY AND RETURN POLICY

Important: The product, including the myPOS device and myPOS Business Card (“the product”) is not covered

by Consumer law, including EC Directives on Consumer Protection and Distance selling Directives. This

product is not designated to consumers, meaning any natural person who is acting for purposes, which are

outside his trade, business, craft or profession. This product represents financial services and is designated

only for accepting of payments for services or goods offered by natural or legal persons with a legal business

activity, acting as professionals, sole traders, traders, merchants, self-employed or otherwise selling goods or

services.

Replacement of myPOS Package with defect:

 Client must not open the myPOS device and must not try to repair the defect by himself/herself. This

will be deemed as a defect caused by Client and iPay International will not be liable for its obligations

under the Return Policy.

 Client may return the full package of myPOS Package, including the myPOS device and myPOS

Business Card, within a deadline of 1 (one) year as of the date of receipt of myPOS Package by Client

upon completion of the conditions precedents stated in the Return Policy, available at

www.myPOS.eu/legal.

 Some Distributors may provide post sale customer support and may be able to take back the defect

myPOS device. Please contact first your Distributor or Agent and check for post sale customer

support and if there is not such, please proceed as instructed by this Return Policy.

 The guarantee of iPay International S.A. does not cover any cables, accessories, plugs, or power

supply units or other items, different from the myPOS devices and myPOS Business Card in myPOS

Package.

Please read the full text of the Return Policy available at www.myPOS.eu/legal prior to registration for the

service and activation of the myPOS Package.

Disposal: You are not allowed to dispose of the D200 device, including its battery, cables or other

components with the general household waste. If your D200 is not functioning you have to send it for repair

by following the Return policy available at www.myPOS.eu/legal.

For detailed information about Repair-RMA process please refer to iPay International Repair-RMA Process

available at www.myPOS.eu/resources.

* RMA: Return Material Authorization

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